How Bots Affect Ticketing

February 27, 2019 Edward Roberts

Distil’s Research Lab released its latest threat research called “How Bots Affect Ticketing”. The report is the first in-depth study into the impact of bots on the ticketing industry.

The report explores the problem of bots within the ticketing ecosystem, and reveals the five types of bot operators that are attacking ticketing platforms. It also explains in detail the goals and impact of this staggering volume of bad bot traffic.

Key Findings:

  • 39.9 percent of ticketing traffic is comprised of bad bots

  • Primary markets have a higher volume of bot traffic (42.2 percent) of bot traffic compared to secondary markets (23.9 percent) and venues (26.5 percent)

  • 78 percent of bots on ticketing websites are classified as sophisticated or moderately sophisticated, with more human-like characteristics that often evade detection
  • 85 percent of the bad bots launched against ticketing companies originated in North America

  • 42.4 percent of bad bots report Chrome as their user agent
     

About the Author

Edward Roberts

Edward Roberts leads Product Marketing and has over twenty years experience in technology marketing. Previously he worked for Juniper Networks, heading up Product Marketing for the Counter Security team. Before that he ran marketing for Mykonos Software, a web security company.

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