Frontier Airlines Reduces Look-to-book Ratio By 64% | Frontier Airlines Case Study

September 5, 2018

At a Glance

  • Frontier Airlines
  • Airline

Challenges

  • Bot operators inflated Frontier’s look-to-book ratio causing possible overage fees—up to 10x the cost of Distil
  • Internal bot traffic investigations wasted valuable resources across multiple departments
  • Previous bot mitigation solution required the uploading, maintaining, and blocking of thousands of IP addresses, but bot operators simply rotated through IP addresses and user agents to evade detection

Results

  • 64% reduction in look-to-book ratio cut potential overage fees to zero
  • Eliminated tedious bot investigation work, and redeployed IT staff to more strategic initiatives
  • Distil Analyst Managed service team always at the ready to defend against the most sophisticated attacks

Applicable OWASP Automated Threats

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Frontier Airlines reduces look-to-book ratio by 64%, reduces availability calls by almost 50%, and removes engineering burden using Distil Networks

In the last five months, we’ve hit our look-to-book targets and have not had to worry about the possibility of overage charges. That’s the first time in three years we’ve been able to make our look-to-book ratio.

Kevin Pennock, Director of Application Development, Frontier Airlines

Overview

Frontier Airlines is a low-cost air carrier with more than 350 daily flights to about 100 destinations in the US, Canada, Dominican Republic, and Mexico. Headquartered in Denver, Frontier Airlines is the proud recipient of the Federal Aviation Administration’s 2016 Diamond Award for maintenance excellence. Frontier was also recently named the industry’s most fuel-efficient airline by the International Council on Clean Transportation (ICCT).

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