Why Bots Pose an Increasing Challenge to Healthcare Organizations

March 1, 2018

Norton Security describes bots as Internet robots, also called spiders, crawlers and web bots.

Healthcare organizations are beginning to look to bots to perform automated tasks, such as indexing a search engine.

However, these automated applications also can be used maliciously as malware and gain total control of a computer or information systems.

After a bot is in an environment, it can access insurance accounts, provider organization accounts, patient portal accounts and vendor accounts, says Reid Tatoris, vice president of product outreach at Distil Networks, a cybersecurity company specializing in bot detection and mitigation.

A hacker can use a bot to access accounts and find test results; financial information such as bills; payments made through debit, credit or health savings accounts; and patients’ Social Security numbers, he says.

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