Norton Security describes bots as Internet robots, also called spiders, crawlers and web bots.
Healthcare organizations are beginning to look to bots to perform automated tasks, such as indexing a search engine.
However, these automated applications also can be used maliciously as malware and gain total control of a computer or information systems.
After a bot is in an environment, it can access insurance accounts, provider organization accounts, patient portal accounts and vendor accounts, says Reid Tatoris, vice president of product outreach at Distil Networks, a cybersecurity company specializing in bot detection and mitigation.
A hacker can use a bot to access accounts and find test results; financial information such as bills; payments made through debit, credit or health savings accounts; and patients’ Social Security numbers, he says.