Frontier Airlines Reduces Look-to-book Ratio By 64% | Frontier Airlines Case Study

September 5, 2018

At a Glance

  • Frontier Airlines
  • Airline


  • Bot operators inflated Frontier’s look-to-book ratio causing possible overage fees—up to 10x the cost of Distil

  • Internal bot traffic investigations wasted valuable resources across multiple departments
  • Previous bot mitigation solution required the uploading, maintaining, and blocking of thousands of IP addresses, but bot operators simply rotated through IP addresses and user agents to evade detection


  • 64% reduction in look-to-book ratio cut potential overage fees to zero
  • Eliminated tedious bot investigation work, and redeployed IT staff to more strategic initiatives
  • Distil Analyst Managed service team always at the ready to defend against the most sophisticated attacks

Applicable OWASP Automated Threats

Request a Demo

Frontier Airlines reduces look-to-book ratio by 64%, reduces availability calls by almost 50%, and removes engineering burden using Distil Networks

In the last five months, we’ve hit our look-to-book targets and have not had to worry about the possibility of overage charges. That’s the first time in three years we’ve been able to make our look-to-book ratio.

Kevin Pennock, Director of Application Development, Frontier Airlines


Frontier Airlines is a low-cost air carrier with more than 350 daily flights to about 100 destinations in the US, Canada, Dominican Republic, and Mexico. Headquartered in Denver, Frontier Airlines is the proud recipient of the Federal Aviation Administration’s 2016 Diamond Award for maintenance excellence. Frontier was also recently named the industry’s most fuel-efficient airline by the International Council on Clean Transportation (ICCT).

Previous Flipbook
Airline Loyalty Programs: Protect Your Customer’s Information and Your Business
Airline Loyalty Programs: Protect Your Customer’s Information and Your Business

Bots not only affect your customers but also your business - racking up fees in reimbursements, customer se...

Next Article
The Rise Of Machine Learning In Fraud Detection
The Rise Of Machine Learning In Fraud Detection

These days, automated attacks, and the speed with which attackers can modify their techniques to avoid dete...