Scoot Airlines Safeguards Passenger-facing Systems with Distil Networks | Case Study

January 19, 2018

At a Glance

  • Scoot Airlines
  • Travel


  • Spikes in bad bot traffic degraded site performance by 50–80%
  • Booking engine abuse increased look-to-book ratios
  • Bot traffic caused slowdowns across multiple systems including flight check-in, triggering delays
  • Bot operators accessed Scoot’s API servers through unwitting partners


  • Distil catching 30% more bad bots than competing solutions
  • Reduction in look-to-book ratios
  • 80% faster response times and fewer customer complaints

Applicable OWASP Automated Threats

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Scoot Airlines increases site speed by 80%, reduces look-to-book ratios, and safeguards passenger-facing systems with Distil Networks

We compared different anti-bot solutions on separate websites. Distil blocked a far greater percentage of bad bots—more than 30%—than the other solutions we tried. Their machine learning capabilities fight the bots in a way that manual blocking could never keep up with.

– Jason Chin, Vice President of IT


Scoot is the low-cost arm of the Singapore Airlines Group and has carried over fifty million guests to 63 destinations across 17 countries. Scoot was voted 2015, 2016 and 2017 Best Low Cost Airline (Asia/Pacific) by and ranked in the Top 10 of the World’s Best Low-Cost Airlines in 2015 by Skytrax.

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